Question 1

How does MoonBase pricing work?

Accepted Answer

MoonBase offers three subscription tiers — Starter, Pro, and Institutional — plus pay-as-you-go single reports. Tiers are billed monthly or annually with a 20% annual discount, and every plan includes the full ten-dimension MoonScore methodology.

Question 2

Is there a free trial?

Accepted Answer

Yes. Every new account gets one free MoonScore report and unlimited read access to public reports for 14 days, with no card required. After the trial you can stay on the free tier with limited submissions or upgrade.

Question 3

Can I cancel my MoonBase subscription anytime?

Accepted Answer

Yes — subscriptions cancel at the end of the current billing period with no penalty. You keep access until the period ends, and all reports you generated remain available for export.

Question 4

What does the Starter plan include?

Accepted Answer

Starter includes 2 MoonScore reports per month, unlimited watchlist seats, public-report read access, and email score-change alerts. It's designed for solo angels and small syndicates.

Question 5

What does the Pro plan include?

Accepted Answer

Pro includes 10 MoonScore reports per month, API access with a per-minute rate limit, score history charts, custom alert rules, and team seats for up to 5 collaborators.

Question 6

What does the Institutional plan include?

Accepted Answer

Institutional adds unlimited reports, whitelabel embeds, SSO + WebAuthn, audit logs, SLA-backed API quotas, named analyst pairings, and a dedicated customer engineer.

Question 7

Do you offer annual discounts?

Accepted Answer

Yes — paying annually saves 20% versus monthly billing on every tier. Annual plans can be invoiced and paid via wire transfer for enterprise customers.

Question 8

Are there volume discounts on single reports?

Accepted Answer

Yes. Bundles of 10+ pay-as-you-go reports get tiered pricing; contact sales for quotes above 50 reports per month.

Question 9

What payment methods do you accept?

Accepted Answer

MoonBase accepts all major credit and debit cards via Stripe, ACH and SEPA for invoiced customers, and USDC for crypto-native institutions.

Question 10

Can I switch plans mid-cycle?

Accepted Answer

Yes — upgrades are pro-rated immediately and downgrades take effect at the next billing cycle. Unused report credits roll over for 90 days on the Pro and Institutional tiers.

Question 11

Do you offer non-profit or academic pricing?

Accepted Answer

Yes. Accredited universities, journalism non-profits, and registered charities receive 50% off any plan with documentation. Apply via the contact page.

Question 12

What happens if I exceed my report quota?

Accepted Answer

Overages are billed at the pay-as-you-go rate, capped at 2× your plan's monthly fee. Pro and Institutional accounts can set hard caps in settings.

Question 13

Do prices include tax?

Accepted Answer

Prices on the pricing page are in USD and exclude VAT, GST, and sales tax where applicable. Tax is calculated at checkout based on billing address.

Question 14

Is there a money-back guarantee?

Accepted Answer

Yes — within the first 30 days of any annual plan, you can request a full refund minus the pro-rata cost of reports already delivered.

Question 15

Do I need a credit card for the free tier?

Accepted Answer

No. The free tier and the 14-day trial both require only an email and a verified workspace name.

Question 16

How are seats counted on team plans?

Accepted Answer

Each user with login access counts as one seat. Read-only public-report viewers do not count, and analysts you commission through the marketplace are billed separately by report.

Question 17

Can multiple teammates collaborate on one report?

Accepted Answer

Yes. All paid tiers support comment threads, suggested edits, and assignment of report sections to specific reviewers.

Question 18

What's the cheapest way to try MoonBase?

Accepted Answer

Sign up for the free tier — you get one full MoonScore report at no cost and unlimited read access to the public report catalog for 14 days.

Question 19

Are there hidden fees?

Accepted Answer

No. Marketplace analyst fees and pay-as-you-go reports are itemized on the invoice; there are no setup, onboarding, or hidden infrastructure charges on any subscription tier.

Question 20

Do you support purchase orders and procurement?

Accepted Answer

Yes. Institutional customers can be onboarded via PO, MSA, and standard procurement workflows including security questionnaires and vendor risk assessments.

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